Unlimited remote support during office hours.
Users can contact us via email, telephone or live chat when available.
Our support engineers use a remote access service which allows them to connect to the problematic system, and fix it without having to visit your home.
Service Level Agreements (SLAs)
Response to support requests within 1 hour whenever possible.
Same day resolution target to support requests.
24 hour target when a fault cannot be resolved remotely and on-site presence is required.
Where faults cannot be resolved remotely, site visits will be charged at preferential rates.
This is 25% lower than non-contract clients.
Software troubleshooting for standard Microsoft Products. This includes availability and connectivity of the following:
- Microsoft Desktop Operating Systems
- Microsoft Office Suite
Software troubleshooting for anti-virus/anti-malware products.
Excludes user training and advanced configuration.
All standard home network equipment is covered for troubleshooting, configuration and availability including printer, scanner and access points.
Magister Computer Services will support pre-existing issues with your network subject to our Fair Usage Policy.