Home Maintenance

Remote Support

Unlimited remote support during office hours.

Users can contact us via email, telephone or live chat when available.

Our support engineers use a remote access service which allows them to connect to the problematic system, and fix it without having to visit your home.

Service Level Agreements (SLAs)

Response to support requests within 1 hour whenever possible.

Same day resolution target to support requests.

24 hour target when a fault cannot be resolved remotely and on-site presence is required.

On-site Visits

Where faults cannot be resolved remotely, site visits will be charged at preferential rates.
This is 25% lower than non-contract clients.

Software Support

Software troubleshooting for standard Microsoft Products. This includes availability and  connectivity of the following:

  • Microsoft Desktop Operating Systems
  • Microsoft Office Suite

Software troubleshooting for anti-virus/anti-malware products.

Excludes user training and advanced configuration.

Peripheral Devices

All standard home network equipment is covered for troubleshooting, configuration and availability including printer, scanner and access points.

Pre-Existing Issues

Magister Computer Services will support pre-existing issues with your network subject to our Fair Usage Policy.