Remote Support Liability Disclaimer and Terms

By utilising and enabling any remote support tool provided to you by Magister Computer Services you are (1) representing that you are over the age of 18 and have the capacity and authority to bind yourself and your employer, as applicable, to the terms of the disclaimer below; and (2) consenting on behalf of yourself and/or as an authorised representative of your employer, as applicable, to be bound by this disclaimer.

If you do not agree to all of the terms and conditions of the disclaimer, or do not represent the foregoing, you may not receive remote support services from Magister Computer Services.

You are requesting the assistance of a Magister Computer Services technician/representative through a remote connection to your computer. The ability to remotely access your computer significantly enhances Magister Computer Services ability to diagnose and possibly resolve your problem quickly. You understand that by requesting such assistance, you will be providing Magister Computer Services personnel with access to and control of your computer. In addition, you will also be providing Magister Computer Services personnel access to files that reside on your computer. Remote access services are provided at your sole risk.

Whilst all reasonable measures have been taken to ensure that the remote support service is virus-free no warranty is given that the services, system or server is free from infection from viruses or anything else that has contaminating or destructive properties and Magister Computer Services shall have no liability in respect thereof.

Magister Computer Services shall not be liable to the customer for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the provision of remote support services, except to the extent that such liability may not be lawfully excluded under the applicable law.

In the event that any exclusion contained in these terms shall be held to be invalid for any reason and Magister Computer Services becomes liable for loss or damage that may lawfully be limited, such liability shall be limited to the charges paid by the customer for the services directly related to the remote support session in which such liability occurred.

If you are not a contract customer, remote support is provided at a per session fee of £25 incl. VAT. This fee is payable before the support session by Credit/Debit Cart (via Paypal) or BACS. Full details are included with the invoice which will be dispatched by email before the support session. In the event that email cannot be received, you will be directed to a payment page at the beginning of the session.